Terms and Conditions

These Terms of Use govern your use of our website, apps, and other products and services. As some of our services may be software, you agree that we may automatically update this software, and that these terms will apply to such updates.

Please read these terms carefully, and contact us if you have any questions, requests for information, or complaints.

By using our website or other services, you agree to be bound by these terms.

Using Our Services

Any violation of our Terms, applicable laws, or Policies may result in your access to all or part of our services being suspended, disabled, or terminated.

When you create your account, and when you subsequently use certain features, you must provide us with accurate and complete information, and you agree to update your information to keep it accurate and complete.

Our Licence to You

Subject to these terms and conditions, we grant you a limited, personal, non-exclusive, non-transferable, and revocable licence right to use our services. The rights granted herein are only for your personal, non-commercial use, unless you obtain our written permission otherwise. You also agree that you will create, access, and/or use only one user account, unless expressly permitted by Beautiversity, and you will not share access to your account or access information for your account with any third party. Using our services does not grant you ownership of or any intellectual property rights in our services or the content you access.

Commercial Use

Any use of our services for commercial purposes is strictly prohibited. Any commercial use must be subject to a separate agreement with Beautiversity.

Copyright Policy

All copyright and other intellectual property rights relating to our online courses, audio downloads and video footage are owned by Beautiversity. Any copying, adaptation or any other use of all or any part of the courses, manuals, audio downloads and video footage without our express permission is strictly prohibited. If found to use any of our content without permission, you will be liable for prosecution of copyright. In accessing these web pages, you agree that you may only download the content for your own personal non-commercial use. We use reasonable care to make sure that the information appearing on our website is accurate and up to date. However, errors and omissions do occur, and you should not take the accuracy of the information for granted. 

Payment Policy

Payment is required in full at the time of booking. Should you have a discount code, gift voucher, offer or other credit on file applicable, please ensure you apply this at the time of making payment as these cannot be applied retrospectively once payment has been made. Please note we reserve the right to amend course prices or run promotions at any time, without prior notice. Once a booking is made, the price paid is final and no price difference can be refunded in the event of a later course price reduction.

Pricing

Prices may vary based on your location and other factors, and Beautiversity reserves the right to change any fees at any time at its sole discretion. Any change, update, or modification will be effective immediately upon posting through the relevant services.

Refunds

All course fees are strictly non-refundable and non-transferable. Beautiversity is unable to offer refunds.

Third Party Refunds

Beautiversity are not liable or responsible to issue any refunds for any purchases made via a third party, and these should instead be referred to the policy of the organisation purchased from.

Promotional Offer Terms and Conditions

·       Discount will be on stated packages only. Any saving stated refers to the saving made against the full, standard individual course fees for the courses included within that package or the usual course package price itself. Discounted packages cannot have any further discount applied.

·       Courses within the Packages must be completed by the same person.

·       Courses within the Packages cannot be changed or substituted with any other courses, only the specified courses will be provided.

·       We reserve the right to amend course prices or run promotions at any time, without prior notice. We cannot retrospectively apply discounts to booked courses.

·       All courses booked as part of the Package deals are non-refundable and non-transferable under any circumstances.  

Content Policy
Our Content

Beautiversity offers courses and content. While we seek to provide best in class learning experience, unexpected events do occur.

Beautiversity reserves the right to cancel, interrupt, reschedule, or modify any content, or change the point value or weight of any assessment.

Your Content

Our services enable you to share your content, such as assessments and learning. You retain all intellectual property rights in, and are responsible for, the content you create and share. User Content does not include course content or other materials made available on Beautiversity.

Feedback

We welcome your suggestions, ideas, comments, and other feedback regarding our services. By submitting feedback, you grant us the right to use the feedback without any restriction or any compensation to you.  

Accessing Content / Delivery

For Digital Product purchases:

Course content and assessments can be accessed immediately after successful payment via our website.

Security

We care about the security of our users. While we have safeguards and work to protect the security of your account and related information, Beautiversity cannot guarantee that unauthorised third parties will not be able to defeat our security measures. Please notify us immediately of any compromise or unauthorised use of your account.

General Terms

We reserve the right to revise the Terms at our sole discretion at any time. Any revisions to the Terms will be effective immediately upon posting by us. For any material changes to the Terms, we will take reasonable steps to notify you of such changes, via a banner on the website, email notification, another method, or combination of methods. In all cases, your continued use of the Services after publication of such changes, with or without notification, constitutes binding acceptance of the revised Terms.

If it turns out that a particular provision of these Terms is not enforceable, this will not affect any other terms. If you do not comply with these Terms, and we do not take immediate action, this does not indicate that we relinquish any rights that we may have (such as taking action in the future). All practical training must be completed within 6 months of booking your course, unless otherwise agreed in writing at the time of booking. Students who fail to book, attend or reschedule training within 6 months of enrolling upon their course (taken from date of making first payment) will forfeit any course fees paid. We cannot offer any refunds, credits or substitute training in such circumstances.

For gift vouchers, these will expire on the date given on the voucher itself and cannot be extended or redeemed beyond this date. Any fees paid for gift vouchers would be forfeit after the voucher expiry date.

Defaulted / Cancelled Payments

Where courses are purchased and payment later defaults once the booking has been processed (training provided); you cancelling your direct debit mandate or requesting a bank reversal etc., Beautiversity reserves the right to cancel any further booked training / revoke access to online courses. Certification for courses completed may be revoked or not issued until resolved. We will contact you by email, to make payment of any balance due in full within 7 days, to cover the cost of any training accessed. Where payment is not received within 7 days, this may be passed to a third party debt collection agency for recovery.

Named Student

Booked training is non-transferable to an alternative student. Please ensure the booking is made giving the correct name of the person attending the course at the time of making payment. Amendments to this will be chargeable at £50 per course date/person, where possible for a change to be accommodated and a minimum of 48 hours’ notice prior is required, in writing.

Minimum Student Age

We accept all students aged 16 years or over for our training courses (unless stated) With regret due to insurance reasons, we are unable to accept students aged under 16 years on training courses. Please note most insurers will only provide public liability insurance for working with the general public to those aged 18 or over, although some selected companies will accept those aged 16 or over.

Confirmation of Bookings

Once you have booked a training course you will receive an email within 24 working hours to confirm the booking. Should a receipt for payment be required, please request this by emailing [email protected] at the time of booking or within 6 months of completing the training. Beyond this time, receipts cannot be issued.

Certificates

Certificates are issued by email within 5 working days of your training course(s). Certificates are provided as a digital certificate to meet the needs of insurance providers & reduce our carbon footprint. Students are responsible for ensuring they contact us by email within 30 days of completing their training course, should you fail to receive your certificate for any reason or should there be any error in the certificate received. Beyond this time, the below fees for replacement certificates may apply. If you require your certificate to be reissued in a new name, we would require evidence for the reason for change of name plus the standard replacement certificate fees.

Students wishing to purchase a replacement digital certificate or hard copy of their diploma may do so by emailing [email protected]

. We will send you a link to allow you to process your certificate request charge securely online through our website.

·       Replacement of certificate(s) by email only (digital copy) is charged at £10 per certificate. Certificates as a printed hard copy by post is charged at £25 per certificate. Where purchasing a hard copy replacement certificate at £25 each, we will also send a free digital copy by email if requested at time of payment online for replacement certificate(s).

·       For hard copies, please note the certificate will take the identical format as the PDF certificate provided to you by email and will be simply a printed copy on plain card for your convenience. For this reason many students will find it more economical & convenient to print their certificates at home where required for display purposes etc.  Many beauty insurers prefer to receive the digital diploma supplied by email.

·       Replacement certificates for courses completed more than 5 years ago from today’s date cannot be issued due to limits on student data that can be held under GDPR regulations. We would recommend such students to contact their insurance provider to see if they hold a copy on file or would recommend completing some refresher training to gain an up to date certificate.

Once your payment is received, your request will be processed and your certificate(s) sent to you within 5 working days.

Online Courses / Student Portal

All online courses are strictly non-refundable as we incur a registration fee for the online student portal for all online courses which we remain liable to cover regardless of whether the course is accessed and/or completed. Please ensure online courses meet your training needs, you have a suitable device connected to the internet through which to access the course/portal and are able to source the products/tools/models you require to complete the necessary case studies to pass the course. We may consider transferring students to one of our other online courses to the same value as goodwill, where a course is found to be unsuitable for an individual student; although this may be subject to an additional registration fee. Students are given 12 weeks initial access to our online portal, which can be extended by request to our Support team, usually at a cost of £25 per course for an additional 30 days access. Maximum duration for completing online courses is 12 months from date of booking.

Students who book online beauty courses through our website will receive an automated email with option for instant self sign-up. All students will receive a full confirmation email within 24 working hours of booking which will include details of how to access the Student Portal & unique login information (if you didn’t already self sign-up). We recommend students to access the portal and download/save a copy of any additional reference documents available for your course such as the practical assignment pack as soon as possible.

Access to the online course(s) through the portal runs for 12 weeks initially, during which time you work through the online learning resources at your own pace, completing the multiple choice theory tests and to download course resources. Beyond this access, students have up to 12 months to complete and submit their case studies which can be sent to us by email. If you find you require additional time to view course resources online and access the portal beyond the initial 12 weeks, simply contact our team at [email protected] who can provide a further 30 days access for £25 per course. Students have a maximum of 12 months from the date of booking to complete online courses.

Should you have any difficulties accessing or completing the course(s), please do not hesitate to contact our Support team for assistance.

When you first login to the portal you will be asked to check the details we have for you. Please amend any errors but also email our team so we can update our central system. You will also be presented with terms and conditions around use of the online portal. There is no ‘cooling off’ period for online courses and no refund are to be given. Students are responsible for keeping their login details secure and private. Students must also ensure they have suitable access to the internet and hardware (pc, mobile phone, tablet etc.) in order to access and complete their course. No refunds can be issued due to failure to ensure this before booking. Any issues with gaining access should be reported to our Support team to ensure you are able to access and complete your course within your enrolment period.

Online courses require completion of theory tests and some case studies at home (for which you will need to work on friends/family and have access to basic products at home). Theory tests are completed through the online portal. A pass mark of 70% or above is required for each test but these can be retaken online for free and as many times as needed until you pass. Case studies can be submitted by email to [email protected]

. Once case studies are received, these will be evaluated by our Assessor. You will receive feedback and/or your certificate by email within 10 working days of submission.   Our Support Team are on-hand by email to assist you throughout your studies and beyond. Online Courses provide a certificate issued by Beautiversity and unless specified, are accredited by CPD Company. They are insurable on completion with a number of leading insurance providers including PolicyBee, Westminster, Radius, Insync and others.

During your training

All courses are taught only in English. All students are therefore required to have a good command of the English language, both written and spoken. This is essential so that the tutor is able to assess a student’s competence of all required aspects to achieve certification. Should a student be unable to demonstrate the required level of English to participate fully within the course, they may be refused the certification and would unfortunately forfeit any course fees paid. Therefore it is important to discuss this prior to booking if you feel this may be an issue affecting your learning and course participation.

Equipment / Products

Online Courses are required to complete case studies for certification, you will be required to purchase products and equipment for the home study aspect of your course.

Discount Cards

Many of our students gain discount cards with leading beauty wholesalers and cosmetic brands following completion of our training courses using Beautiversity, along with proof of valid insurance being held; or on presentation of the qualification certificate as proof of their eligibility to purchase professional products. However, we can accept no responsibility and have no control over individual student eligibility or ability to acquire these discounts. We make no guarantee over eligibility and this is at the discretion of the individual supplier / wholesaler.

Public Liability Insurance

Following your practical training, you will receive certification by email (as discussed above) which will allow you to apply for insurance to allow you to begin working on members of the public. This will allow you to begin working on a self-employed basis (mobile) and to take payments should you wish.

Please note if you wish to obtain cover with a specific insurer, you must check with the insurer prior to booking your course that they will accept our courses / certification. Most insurers will however accept the qualifications. Insurers work to their own discretion over preferred training providers and this is beyond our control. If you hold an existing policy, you are responsible to ensure the insurance provider will extend your cover to include the new treatment(s) and for covering any cost to make changes.

Beautiversity cannot accept responsibility for issues resulting with insurance companies where students fail to check this prior to booking.

If working self-employed, you must also ensure you register with HMRC regarding any tax/national insurance applicable to any income earned on this basis. If intending to run a business from within your home, you must check your mortgage / deeds / tenancy to ensure there are no clauses to this. You may also need to enquire with your local council if seeking to change use of an area of your home or to open business premises to check their requirements and if any special treatments local authority licensing is applicable. We recommend checking these factors prior to booking to enable you to make suitable plans for your new career.

INTERNATIONAL THERAPISTS

Upon completion of your course, you will receive a e-certificate. The regulations in each country are different for providing services. Beautiversity is not responsible for meeting any regulations that the individual need to comply in regard to their own countries insurance and standards.  

Refresher Training

Following training, students should begin practising treatments as soon as possible while the knowledge and skills are freshly learnt. Students are recommended to ensure they put public liability insurance in place before taking on paying clients. Students are advised to refer to the Practical Training notes provided with the Booking Confirmation email following training to refresh your knowledge and assist you with the treatment routines etc. Students are welcome to contact the Support Team with any questions. Should you be unable to practice your skills and/or require additional training at a later stage, please note additional fees apply per training required. Alternatively our team may be able to arrange access to additional learning resources through our Online Student Portal to support your learning, for which an additional fee may apply.

It is important students keep their knowledge and practical skills up to date by refreshing their knowledge using their training notes and continuing to practice their treatments ready for assessment days. Students have access to our Online Student Portal where they can access learning resources including e-manuals and training videos on the treatment skills. Additional fees will apply should you require further training at a later stage, beyond your initial training days. You should ensure you revise and prepare thoroughly ready for assessments using the learning resources provided to you.

Qualification Programme Structure

All training should be completed as soon as possible, but within 6 months of date of booking to ensure best opportunity to complete the award. Written modules (coursework) should be submitted by email to [email protected] only once fully completed and ideally within 6-12 weeks of booking on to the course. The portfolio of treatments should be submitted ideally within 20 weeks of booking onto the course to ensure you are working to develop confidence & competence as soon as possible following training. The portfolio of treatments is required to demonstrate you have taken time to develop your confidence within your practical skills, to meet the required level to achieve the assessment standards. You will need to source models (or purchase insurance to work with paying clients) to complete the portfolio, along with access to products/tools at home to practice. All students must aim to arrange and attend assessments as soon as possible after submitting their portfolio, once notified they are ready to do so. Please note portfolios will only be retained for 20 weeks from submission and after which time will be disposed of through confidential waste, unless you progress to assessment. Failure to arrange and attend assessments promptly, will require additional treatments to be submitted to update your portfolio so that we can demonstrate you are continuing to maintain practice and treatment competence.

Students will need their own product/tools and models to complete their practical assessments. Beautiversity will support you with your studies however cannot accept responsibility for learners who fail to complete their qualification(s).

Students are responsible for all costs in completing and submitting required work to achieve qualifications. Support for existing students is available from our Support Team by emailing [email protected]. All emails are responded to within 2 working days. You may also request a call back by email if preferred.

Complaints

We are keen to ensure all students gain the most from their training experience. In the first instance, please raise any difficulties or concerns. However, in the unlikely event your training course with us does not meet your expectations, please email [email protected] with the details of your feedback or complaint. This email must be received in writing within 5 days of your completed training course. We take all feedback and complaints very seriously and this will be investigated as required. You will receive a response within 5 working days.  

Code of Conduct:

To ensure all learners are given the best opportunity to learn, we would ask the following code of conduct is adhered to at all times:-

- Be courteous and respectful to everyone.

- No use of foul language.

- Abuse of any kind including racism will not be tolerated.

- Please avoid discussion of any sensitive or unrelated topics during the course, which may cause offence to others.

- While we operate a welcoming, friendly atmosphere, student conduct should reflect that which would be expected by a beauty professional working within a salon environment since you are undertaking a professional skills course.

- Please ensure you work cooperatively and respectfully with all and take feedback / guidance seriously to allow you to acquire and demonstrate the required level of competence upon the training course(s).

- We appreciate learning new skills can sometimes be challenging but outbursts or disruptive behaviour will not be tolerated. Tutors will support you as best possible so please work with our staff to assist you, trusting in their professional knowledge and experience.

- Verbal, physical or written abuse will not be tolerated at any time and will result an immediate warning. Should the conduct continue, you will be asked to leave the training immediately. You will not receive your certificate and will forfeit all course fees paid.

- Should an issue arise within your training or if you are experiencing difficulties with the course, please immediately notify your tutor so action can be taken or advice given to support you as required as it is sometimes difficult to rectify issues later and this will allow you to gain the most from your course. Any issues will be handled in the strictest confidence but will not be permitted as grounds for any refund of course fees or for additional training, where this is not raised to enable remedy.

- Learner feedback forms are to be completed at every course and are compulsory where requested.  

This policy has been approved & authorised by:

Beautiversity.